Privacy Policy
Effective date: September 12, 2023
1. Introduction
Welcome to Storebridger, a business technology startup committed to empowering Small and Medium-sized Enterprises (SMEs) with powerful business tools to automate processes and enhance their chances of success. At Storebridger, we value your privacy and are dedicated to safeguarding it. This Privacy Policy explains the Personal Information we collect, why we collect it, and how we use it.
3. Overview
This Privacy Policy outlines your privacy rights concerning how and when we collect, use, store, share, and protect your information across our website, software applications ("Apps"), and services, regardless of how you access or use them.
4. Personal Information
We may collect various types of Personal Information as needed for our services:
4.1. Identity Data
Such as your full name(s), government-issued identity number, and date of birth, for identity verification.
4.2. Contact Data
Including contact addresses, email addresses, telephone numbers, device details, and billing information.
4.3. Identification Documents
Such as passports or government-issued identity cards, photographs, and any other information necessary to verify your eligibility for using our services, in compliance with Know Your Customer (KYC) regulations.
4.4. Log/Technical Information
Automatically collected when you access our services, including browser data, web traffic, link clicks, device details, login information,location, and more.
4.5. Transactional Data
Information related to payments when using our products or services.
4.6. Marketing and Communications Data
Records of your subscription preferences and communications with us.
5. How We Collect and Use Your Personal Information
We collect and use your Personal Information for various purposes, including:
- Account creation and management.
- Processing payment transactions.
- Fraud prevention and security.
- Providing, administering, and communicating about our products and services.
- Evaluating your interest in employment.
- Improving our business and developing new services.
- Targeted advertisements and service updates.
- Compliance with legal obligations.
How We Collect Your Personal Information and Why We Hold It
We acquire your Personal Information through the following means and for specific reasons:
- When you create a Storebridger account.
- When you utilize any of our services.
- When you get in touch with our customer support team.
- When you complete our online forms.
- When you initiate contact with us.
Our Grounds for Processing Your Personal Information at Storebridger
At Storebridger, we rely on the following legal bases for handling your Personal Information:
Your Consent: We process your Personal Information with your consent, which is given when you use our services and allow us to collect your information.
Contractual Obligation: Your Personal Information is essential for us to deliver our services to you. Without it, we cannot provide you with the benefits of our services.
Legal Obligation: To ensure full compliance with relevant financial regulations, such as Anti-Money Laundering and Counter Terrorist Financing Laws, we are obligated to collect and securely store your Personal Information. This process helps us safeguard against fraudulent activities by verifying your identity through the information you provide.
Individual Interest: Processing is required to protect your essential interests or interests of another individual.
Public Interest: Processing is necessary to perform a task carried out in the public interest or as part of an official public mandate assigned to Storebridger.
6. Data Security and Retention
We are committed to protecting your Personal Information using administrative, technical, and physical controls. Security measures include secure servers, firewalls, data encryption, and restricted employee access.
If you utilize a password for any of your Storebridger accounts, it's imperative that you refrain from sharing it with others and maintain the confidentiality of your password at all times.
We retain Personal Information only as long as necessary, including compliance with regulatory requirements and fraud monitoring.
7. Disclosing Your Personal Information
We may share Personal Information with third parties, including affiliates, employees, service providers, agents, suppliers, and subcontractors, for purposes outlined in this policy. We do this in compliance with applicable laws and with your consent when required.
8. Marketing
We may process your Personal Information for marketing and communication purposes. You can opt out of marketing content at any time while still receiving transaction-related messages.
9. Your Data Protection Rights and Choices
You have certain data protection rights, including access, correction, objection, erasure, and withdrawal of consent. You can exercise these rights by contacting us through the provided contact information.
10. Cookies
Like many websites, we use cookies for various purposes, including improving our services. You can manage your cookie preferences in our Cookies Settings and browser settings.
11. Use by Minors
If you suspect that Storebridger has inadvertently or unknowingly collected information from a minor, please reach out to us through the contact details provided in the "Contact Us" section to facilitate an investigation and the necessary measures to restrict such data.
If you suspect that Storebridger has inadvertently or unknowingly collected information from a minor, please reach out to us through the contact details provided in the "Contact Us" section to facilitate an investigation and the necessary measures to restrict such data.
12. International Data Transfers
We take measures to ensure the security of your Personal Information during international transfers, following applicable data protection regulations.
13. Data Protection Officer
Storebridger has designated a Data Protection Officer (DPO) responsible for supervising the company's data protection strategy and its execution to ensure adherence to the Nigeria Data Protection Act 2023 and related regulations. The DPO possesses expertise in data privacy and protection principles and is well-versed in the provisions of the Nigeria Data Protection Act 2023.
14. Training
Our employees receive data privacy and protection training to manage compliance with this policy and applicable regulations.
15. Data Protection Audit
Storebridger will conduct an annual data protection audit through a licensed Data Protection Compliance Organization (DPCOs) to verify compliance with the provisions of the Nigeria Data Protection Act 2023 and other relevant data protection laws. The audit report will be certified and submitted by the DPCO to the Data Protection Commission in accordance with the Nigeria Data Protection Act 2023 and connected regulations.
16. Dispute Resolution and Filing a Complaint
For privacy-related concerns or complaints, contact us through the provided information, and we will work to resolve them promptly.
17. Updates to Our Privacy Policy
We may update this Privacy Policy to reflect new services or changes. Any significant changes will be notified to you.
18. Contact Us
For access requests, questions, comments, or concerns regarding this Privacy Policy, please reach out to us at [email protected].